(Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions) PDF DOWNLOAD ☆ Michael George
Ompetitive factors reuire s all to make a difference rather than just doing with less That distinction is at the heart of Michael George s book and central to his idea of putting both Lean and Six Sigma practices together This is a good introductory text for A White Slave in Turkey Book 1 - A BDSM Novel understanding both techniues and how they can work togetherLean Six Sigma for Service has been out since 2003 so this is not the first review but in today s context the value and relevance of this book is inestion George does a nice job of describing the processes and its application at Lockheed Martin and Bank One Those descriptions cement his credibility that he has done this work However they do not shed light on what that work actually was I found this book surprisingly conceptual and technical with limited applications and actual examples illustrations of the principles yes but this is what we did not so muchThe success story vignettes are written at such a high level as to categorize the scale of benefits that Lockheed Martin and Bank One achieved It would have been much better for George to go deep on one project show a worked example and create value for the reader The success stories themselves also focus on back office activities invoicing etc which while a role for these techniue are not the areas that will get breakthrough service levelsThese are weaknesses as that experience is definitely there but it does not come out in the book When it was written than 5 years ago the author may have been concerned about revealing too much and devaluating his consulting practice But now with people coming round to wanting to nderstand and implement this is not a book for themThere are other little things that are interesting gaps in the book On a subject matter basis there is no mention of
Motorola s "Role In Creating Deploying Six "in creating deploying six From the books perspective s role in creating and deploying six sigma From the perspective the people that Mr George worked with were the creators and the innovators That is nfortunate Another gap is the lack of discussion about information technology and the role that this plays Even in 2003 IT had a role to play in Six Sigma and lean particularly at an enterprise. S in a manufacturing environment Lean Six Sigma for Services fills the need for a service based approach explaining how companies of all types can cost effectively translate manufacturing oriented Lean Six Sigma tools into the service delivery process Filled with case studies detailing dramatic se.
Free download Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and TransactionsScale but the book is mute
ON THESE THINGSSO IF YOU ARE thingsSo if you for a general discussion of these concepts then this is as good as any other book However if you want to Night of the Werewolf (Choose Your Own Nightmare, understand how to do these techniues and apply them to service you will need to look elsewhere I agree with the other reviewer that this book is too repetitive and not particularly ground breaking I would only recommend this to a completely novice Lean Six Sigma practitioner Thank you for this book Great book very helpful I purchased this book because I am thinking about taking the course to get a better grasp on my service agency operations I do not expect to be a Lean Six Sigma pro after reading this book but I did expect to get a little bit of annderstanding of it once reading I did not so I did not finish it and I am returning it It is too technical for a beginner and most of the concepts are just not explained very well I ve seen PowerPoint presentations on the topic that explained the subject much better even if you don t have a yellow gree or black belt I Lay My Burden Down understand that maybe the author does not want to give too much info if you haven t taken the course but reading still felt like a waste of my time and money One of the challenges faced by an organization such as ours a financial servicesnon manufacturing organization is translating the concepts of Lean Six Sigma into a formatsable by its employees as well as overcoming the natural inclination of employees to think of Lean Six Sigma and other Vérité (Love at Center Court, uality initiatives as only suitable for manufacturingMichael George does an exceptional job of demonstrating how to apply Lean Six Sigma approaches to service organizations His writing style is very easy tonderstand and for the executivemanager he provides a good overviewThis book is pretty high level and conceptual but is well worth the read for anyone looking at Lean SixSigma Arrived as described would buy from this seller again It s ok but not great Little new and insights into application in a transactional world were light weight It could have been a great reference but isn t Great introduction to this fascinating subject. Rvice improvements in organizations from Lockheed Martin to Stanford University Hospital this bottom line book provides executives and managers with the knowledge they need to Reduce service costs by to percent Improve service delivery time by percent Expand capacity by percent without adding staf. .
Lean Six Sigma defends the doubtful proposition that higher ality higher speed"And Lower Costs Can "lower costs can simultaneously designed into the key business processes of any company The focus of this book is service companies though many examples are from manufacturing companies The author elegantly makes the argument but adds a great deal of content that is or less a technical HOW TO manual for doing Lean Six Sigma in the reader s own service organization If you are of a philosopherThan An Engineer These Passagesan engineer these passages make you impatient If you re an engineer you will almost certainly want the companion handbook that the author has also published focusing onthe analytical tools Through his very logical thorough precise and methodical narrativeanalytical tools Through his very logical thorough precise and methodical narrative author transforms a doubtful proposition into an arguable one Given the importance of the goal that s a major accomplishment and well worth your devoted attention It will have to be devoted rather than casual because the book is rather too long for philosophers like me I learned than I needed to know Most of that length is for left brain people who are needed to implement Lean Six Sigma for Service However the right brain reader can get nicely grounded thanks to this book Another good reference book on the subject of six sigma as it pertains to service organizations I liked the book as a good explanation for how to implement L6Sigma into service organizations There are a few typo s that need sorting and the PICK diagram on page 293 should say easy to implement instead of big to implement which caused some confusion when it was discussed in a recent workshop Best for services such as call centres maintenance centres hotels rather than professional services or education Good but needs pdating with recent case studies I think it s over to Accenture for than one as I believe that the George Group sold out to Accenture a few years back Please Daniels Pet update It opened my eyes to how Lean works in the area of services and provided ideas as to how to implement the process for different scenarios Lean Six Sigma for Service is a topic of increasing importance and economic and Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the US economy is now based on services rather than manufacturing Yet the majority of books on Six Sigma and Lean today's majorality improvement initiatives explain only how to implement these techniue.